Can I use your images or wording to promote my business?
Please keep in mind that all materials, including images, illustrations, designs, icons, photographs, written and other materials that appear as part of this site (collectively, the "Contents") are Il Bello Italian Favors intellectual property and protected by copyright and/or other intellectual property laws. The Contents are owned, controlled and licensed by Il Bello Italian Favors.
You may not download, copy, reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, in whole or in part, any of the Contents, of the site without the expressed written consent of Il Bello Italian Favors.
Disregarding our policy will result in legal action.
How do I navigate the site?
Il Bello has made and continues to make every effort to ensure that your able to easily move around our website. We feature pictures of our products, a "view cart" option on every page and if you want to return to the Home page easily just click on the header of any page to get you there. You will find the perfect wedding favor or party decoration at Il Bello Italian Favors.
Do you assemble favors?
We do assemble favors for an extra fee and we also carry all the essentials needed for you to create your own custom favor assembly including but not limited to favor boxes, tissue paper, glue dots, basket shred, tulle, tulle circle, candy, almonds, ribbons, tags, favor display and more.
Absolutely! All personal and credit information you enter on our site is encrypted by Verisign. Verisigns' two-factor authentication, self-learning fraud detection, and a powerful validation infrastructure helps provide a secure end-to-end solution. Simply stated, it takes your credit card information and guarantees to safeguard your personal and credit card information while it is validated by our credit card transaction gateway, Authorize.net. Authorize.net has been retained to verify that the information you have entered is exactly the information your bank has on file for you. If any part of the information on file with your bank is entered incorrectly, the transaction will be declined.
If you have any questions in regards to the safety of your personal or credit card information or would just feel better placing your order via telephone, please contact us at 877-544 4245 Mon - Fri 10 am - 4pm EST to have one of our representatives address your concerns or help to facilitate your order.
What methods of payment do you accept?
We currently accept PayPal, Visa and MasterCard as our preferred methods of payment. We will also accept wire transfers which will incur an additional $25 processing fee. Orders will ship within 3 -7 days business of days of the charge settlement. We apologize for the inconvenience but we no longer accept checks or money orders.
Do your favors come boxed?
Most of our favors come in a box, some will be in a regular packaging box (most of the time this box is a plain white box) and some are deluxe favor boxes. There are a few items that come as a case and are not individually boxed. Most descriptions will indicate whether there is a box or not but if you have a question in regards to the type of box a favor comes in please contact us so we can provide additional details regarding the favor box for that product.
Will you be able to obtain an item not presently on your website?
We value you as a customer so please call us 1 (877) 544 4245 and we will do our best to get you the product you want at a very reasonable price.
Are all your products made in Italy?
Please note that while we are an Italian favor specialist not all of our products are made in Italy. If the product is made in Italy, it will indicate so in the description. Any additional questions regarding our products can be submitted via email to firstname.lastname@example.org.
What is your refund policy?
Il Bello Italian Favors stands behind every product it sells. If for any reason you are not completely satisfied with the product you have purchased from the Il Bello Italian Favors website you can exchange the merchandise in its original packaging and condition for another product. Please contact us via email or via our Customer Service line 877 544 4245. Replacement merchandise will be shipped via USPS so please allow time for its arrival. You do have the option to expedite a replacement by paying an additional fee.
Of course, we also accept returns. Simply email us at info@ilbelloitalianfavors or call us toll free (877) 544 4245 within three days of receiving your order for an "Return Authorization"(no exceptions). No returns will be accepted without a "Return Authorization" which must be indicated on the return shipping label to be accepted by the warehouse. All authorized returns will be accepted as long as the merchandise in its original packaging and condition. We reserve the right to reject any returns and exchanges that do not meet these conditions. Return order must be received within 7 days from issuance of authorization code (no exceptions). Sample orders, edible items or partial returns will not be accepted (no exceptions). Return shipping costs will be paid by the client, as well as, incur a 25% restocking fee. Returns received after 7 days will incur a 30% restocking fee.Return orders will not be accepted past 14 days (no exceptions). Only the product cost (less the restocking fee) will be refunded, any shipping and handling charges will be absorbed by the customer. We will notify you via e-mail once your return has been processed. Please note that your financial institution may take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.
In the unlikely event that you receive the wrong product., your order has been lost or damaged, please seek out the answer in the FAQ's or contact us directly at 877 544 4245 for further instructions.
Please ensure that the merchandise is boxed, as received, to avoid damage to the order upon its return. We reserve the right to reject any returns or exchanges that do not meet these conditions.We will reship your order as originally ordered.
Please note that some products are not eligible for return. These include: personalized, edible, perishable, sample, clearance and special order items. Handmade sachets, confetti favors, and ribbon are considered special order items and cannot be returned. Please make sure what you order is what you want.
International orders will incur duty/VAT fees and may not qualify for a refund.
Placing an order online simply means you understand and are in agreement of all the polices stated above and condition of sale as stipulated in our Terms and Conditions and FAQ's page.
Do you offer any discount coupons?
We understand how important it is to present the perfect favor at your event and we make every effort to offer quality products at prices to suit all budgets. Unfortunately, we no longer honor discounts not listed on the website. We do offer free shipping for Confetti Favor orders, so be sure to seek that out.
There are even discounts for friend and family referrals where you and your family member both receive discounts on your order. Contact a customer representative @ 877 544 4245 to inquire about the offers you may be eligible for.
Please note: Exceptions may apply.
What if I refer someone will I receive a discount towards a future purchase?
We appreciate your taking the time to refer our site to your friends and family. In appreciation, we will reward you with a 5% discount on your next purchase with us. Simply have your friend or relative mention that they were referred to us by you so we can note it on their order. They will be rewarded by receiving an automatic 3% referral discount on their current purchase and all you will be eligible for a 5% discount on your next purchase. All you have to to is contact us @ 877 544- 4245 upon placing your next order with us, tell us who you referred and as it in already in our files, we'll deduct 5% on your favor order (on favors only, shipping excluded).
Can I return candy/lollipops or other edible items?
Understandably, we can not accept any edible products, once delivered.
Can I cancel my back order?
Back orders may be cancelled by contacting us at @ 877 544 4245 within 7 days of back order notification. Please request a cancellation authorization code from the representative to have it reflected in your purchase order and begin the refund process.
Refunds will be processed within 7 - 14 days. We will notify you via e-mail once your return has been processed. Please note that your financial institution will take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service @ 877 - 544 4245.
Is there a minimum purchase limit?
We originally structured our prices so that our customers would receive the best available price without having to place bulk purchases. However, requests for specific products have resulted in imposing minimum purchase requirements but only because the manufacturers offer better prices if we place orders for complete cases as the need sometimes arises where we have the vendor ship to you directly. We are then able to maintain lower prices and pass that savings onto you.
All minimum purchase requirements are noted in the description and must be adhered to. Orders which do not adhere to the minimum purchase requirements will be subject to a $10 fee (no exceptions) This fee is deductible from final orders exceeding $150 when applicable to a purchase of the same product. Please notify us via email@example.com once you receive your final order confirmation requesting that the fee deduction be applied to have the adjustment processed.
Do you charge tax?
By Federal law we are required to charge tax rate for any credit cards with a billing address within New York State. The current sales tax for New York billing addresses is 8.8375%. As long as the law does not change, all other states will remain tax exempt.
What is your shipping method?
Our preferred shipping method are UPS, FedEx and USPS for both domestic and international orders. We will select the shipping method that will allow us to remain within the shipping rate for your order so that you do not incur any additional shipping fees. This may not always be the case so while we would like to remain within the listed flat rate shipping rates we may need to contact you about the additional shipping fee your order has incurred. If you have any questions about your return, please contact Customer Service@ 877 544 4245. Your email address will be added to the tracking system. If you do not receive your tracking #, please contact us via email or via Chat to inquire.
Can I obtain samples of your products?
We work hard to furnish our site with quality product images but we understand that you may still wish to request product samples. Please contact us prior to placing any sample orders to ensure that your sample request will be processed. Please select the below minimum fee when placing your order. Please note that this fee can be deducted if your final order exceeds $200. Simply contact us via firstname.lastname@example.org to obtain the code to have this fee deducted frorm your final order.
Note: There is a maximum of 5 samples per order.
How do I file a claim for damaged, defective or missing products?
All claims for damaged, defective or missing product(s) must be filed with Il Bello Italian Favors within 3 business days (no exceptions) of receiving your order. Please call our customer service department at 877- 544 4245 to initiate a claim. Products must be available for inspection by UPS/FedEx for a minimum of 7 days from the initiation of the claim. UPS/USPS/FedEx will contact you to make an appointment to inspect the products in question.
Please note that Il Bello Italian Favors will assist in filing the initial claim for damaged, defective or missing products but is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS/USPS/FedEx) upon it's return to Il Bello. Any subsequent claims must be filed by the client with the responsible freight carrier at http://www.ups.com/claims / www.FedEx.com / www.usps.com.
Replacement orders will not be shipped until shipping carrier has paid the claim, so please allow a minimum of 2 weeks to receive a replacement order. If you do not wish to receive a replacement for the defective items and prefer to return the product(s), please contact a representative to obtain a return authorization (return authorization codes must be indicated on the return shipping label in order for the return to be accepted by the warehouse). Return the item as instructed by the representative. All authorized returns will be accepted as long as the merchandise in its original packaging and condition. We reserve the right to reject any returns and exchanges that do not meet these conditions. Return order must be received within 7 days from issuance of authorization code (no exceptions). Non replacement returns will incur a 15% restocking fee and the shipping costs are to be absorbed by the customer. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service @ 877 544 4245.
Do you sell wholesale?
Yes, we do wholesale to the industry. Please note that not all items are available at wholesale pricing.
Please click here to apply to our wholesale program.
We look forward to doing business with you.
What if my package is lost?
Il Bello Italian Favors is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier. However, we will be happy to assist you in filing a claim with the appropriate party. Please keep all products in their original packaging until the claim is settled. Replacements will be sent via USPS once the claim has settled and can take up to 2 weeks (especially for order requires assembly). If your order was shipped via USPS (USPS will be utilized for all "Free Shipping" orders) and if five (5) or more postal business days have passed since the date of mailing you may call 1-800-ASK-USPS (1-800-275-8777) to request documentation of your issue.
Refusal of your order may incur a 25% restocking fee unless you are instructed by a representative to "refuse" your package (no exceptions).
How do I change or cancel my order?
You may change or cancel your order by calling us @ 877 544- 4245 (only) within 24 hours as long as the order has not been processed. If the order has been processed, there will be a 15% restocking fee (no exceptions). Please note: Personalized items are processed as they are received and will incur a $25 cancellation fee.
Will I receive a shipment confirmation of my order?
Once your Il Bello Italian Favor order has been processed you will receive an email confirmation of your order. This email will contain details of your order including your order number, product description and total amount paid. You will receive a second email once your order is shipped. This email will contain your tracking number.
How long will it take to receive the orders?
If the item you ordered is in stock it will ship within 3 to 7 business days. Normal US shipping time is 1-7 days from our warehouse. We provide a shipping timetable on our home page to help determine shipping time. Understandably, back ordered or personalized orders may take longer. You will be notified if an item in on back order and when to expect your shipment. If a back-order shipment is unacceptable you can cancel your order (please obtain a cancellation code for your records).
A refund will process within 7 - 10 days business days. and be finalized by PayPal within 5-10 days. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service @ 877 544-4245.
Can I order sample confetti ribbon favors?
Yes, in fact, we urge you to order a sample confetti favor ribbon of interest to you. It will help you to determine which best suits your favor needs, color scheme, theme, etc. Sample confetti favor shipping rate is $6.50.
If you don't have time to order a sample, then simply request that an image of your favor be photographed in various angles to help you make your decision and ensure your satisfaction.
Please click here to view Il Bello Italian Favors Terms & Conditions.
Does your shipping include duty/tax on Canadian orders?
Our shipping rates do not include the Canadian duty fee or tax applied to orders clearing through Canadian customs. Any fees of this nature are to be incurred by the recipient of the order.
Please ensure that you verify the duty / tax fee prior to submitting your order as returned orders which are not accompanied by a return authorization will not be accepted (no exceptions).
We suggest using the following link http://www.thefinalcost.com to aid in determining the total duty/tax of your order. Please note that we are not responsible for any errors in provided by the "The Final Cost", this tool is meant to be used as a guide.
What if I receive the wrong product?
If the unlikely event that received the incorrect product*. please notify us immediately to obtain a return authoriization. We expect that the product(s) will be shipped back within 7 days so that they can be put back into inventory. Items that are not in inventory can not be sold, therefore, any shipment that is not received within 7 days will be recognized as an order and will be charged to the credit card on file until the items are returned and will incur a 15% late penalty fee. Returns received after 7th day will incur a 25% late penalty fee. Returns will not be accepted past 14 days (no exceptions). Please ensure that the merchandise is boxed, as received, to avoid damage to the order upon its return. We reserve the right to reject any returns or exchanges that do not meet these conditions.We will reship your order as originally ordered.
*To initiate a return simply email us at info@ilbelloitalianfavors or call us toll free (877) 544-4245 within three days of receiving your order for an "Return Authorization"(no exceptions) which must be indicated on the return shipping label in order for the warehouse to accept the package. No returns will be accepted without a "Return Authorization".All authorized returns will be accepted as long as the merchandise in its original packaging and condition. We reserve the right to reject any returns and exchanges that do not meet these conditions. Return order must be received within 7 days from issuance of authorization code (no exceptions). Sample orders and partial returns will not be accepted (no exceptions).
*Click here or Scroll down to view our policy on products descriptions.
Why are my confetti favors different from eachother?
We make every effort to ensure that our confetti favors are assembled exactly as depicted but we may need to make occasional substitutions i.e. flowers and that any variances are due to their being individually hand-assembled.
All of our custom made favors are createdwe make every effort to assemble them all the same there may be slight variations.
I am a vendor, how do I contact Il Bello about your products?
Il Bello Italian Favors is on the lookout for unique and exceptional favors to provide to our clientele. If you wish to submit products samples for consideration, please email us at email@example.com . Include pricing information please. Wholesale accounts are also welcomed. If you wish to inquire about a wholesale account, please contact our Wholesale Program Administration Jessica @ 877 544 4245.
Do you ship internationally?
We only accept Canadian orders at this time and are not shipping to any other internation countries at this time. Internationally based credit card orders at this time.
What is the timeline for returns?
To initiate a return simply email us at firstname.lastname@example.org or call us toll free (877)544 4245 within three days of receiving your order for an "Return Authorization"(no exceptions). No returns will be accepted without a "Return Authorization". All authorized returns will be accepted as long as the merchandise in its original packaging and condition. We reserve the right to reject any returns and exchanges that do not meet these conditions. Return order must be received within 7 days from issuance of authorization code (no exceptions). Sample orders and partial returns will not be accepted (no exceptions). Return shipping costs will be paid by the client, as well as, incur a 15% restocking fee. Returns received after 7 days will incur a 25% restocking fee. Return orders will not be accepted past 14 days (no exceptions). Only the product cost (less the restocking fee) will be refunded, any shipping and handling charges will be absorbed by the customer.
If an item was sent to you in error and a reshipment is necessary, return shipping labels will be provided (shipping cost to be absorbed by Il Bello Italian Favors) in a timely manner. We expect that the items will be shipped back within 7 days so that they can be put back into inventory. Obviously, products that are not in inventory can not be sold, therefore, any shipment that is not received within 7 days will be recognized as an order and will be charged to the credit card on file until the items are returned and will incur a 15% late penalty fee. Returns received after 7th day will incur a 25% late penalty fee. Returns will not be accepted past 14 days (no exceptions). Please note that your financial institution will take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service @ 877 544 4245.
A return order that does not contain a return authorization # will not be accepted (no exceptions) and no refunds will be offered. Please see our policy regarding Returns, Loss or Damage for further instructions.
Are your favors already giftwrapped?
No, giftwrapping is extra.
However, should you require a favor enhancer i.e. tulle cluster, confetti favor, etc. those will be made available at discounted prices*. Contact a favor specialist @ email@example.com to custom design your favor enhancer at the discounted price.
*Only when combined with a favor order.
How can I expedite my order?
Please forward an email @ firstname.lastname@example.org to inquire about our "Rush Order" service or simply click here to select and add the "Rush Order" service fee directly to your shopping cart.
A representative will contact you if your request can not be accommodated.
Some products indicate "Italian design", "artisan crafted" and or "artisan collection" are they made in Italy?
Please note that while a lot of our products are of Italian origin we also carry products that are manucfactured in China to resemble Italian designs and we do our best to indicate them as "artisan crafted", "Italian design", or "Murano artisan Collection" and why they are offered at much more reasonable prices because they are not imported from Italy.
Should I provide images if there is something wrong with my order?
Any damage, loss, missing product or issue with your order should be substantiated with images (no exceptions). Understandably, we can not verify or proceed with a claim or how to address an issue without evidence of the discrepancy. It also helps to expedite claims with freight carriers.
I have applied the CAN flat rate to my order when can I expect to receive my shipment?
Please note that the CAN Flat Rate Envelope / Favor Ribbons & Tags ONLY option only applies to personalized favor ribbons and tags. Orders shipped within a flat rate envelope will take 6-12 days from ship date. Our personalized favor ribbons and tags may take, at least, one week to generate depending on the size of your order.
Do I have to be home to sign for my package?
For your protection, we would advise to always notify the shipper to request a signature. Unless we are notified to do so, we will waive the "signature required" option. As a result, It is the freight carriers discretion as to whether they will require a signature for the package.
Please note that we acknowledge delivery notifications as a completion of our obligation.
What if my package is stolen after it's delivered?
In the unlikely event that your package is stolen after delivery, a claim for reimbursement might be considered by the freight carrier for which we will provide supportive documentation to aid in the faciliation of the claim.
What is the best method to contact you?
The best way to reach Il Bello Italian Favors this time of the season is via e-mail at email@example.com or via chat where you can also leave a message to have a representative contact you within a few hours. Our e-mails are monitored 24 hours a day to ensure quick responses to your inquiries.
Thank you for your patronage, patience and understanding.
The Il Bello Italian Favor Family
I have been trying to contact via the toll free number but can't get through?
Our apologies for the inconvenience but please feel free to contact us via email at firstname.lastname@example.org to submit your inquiry as our emails are monitored 24/7 daily by our representatives and indicate if you wish to receive an email response or prefer that a representative contact you directly. If you wish for a representative to return your call during the time the toll free # is unavailable, simply provide us with a contact # and time to best reach you.
What if your item indicates in stock but is on back-order?
If the event that your order or any part of your order is found to be on back-order, we will notify you and likely provide you with images of alternate items for consideration via email.
As we understand that computer access may sometimes be limited we will follow up with second email, followed by a telephone call if we do not hear back from you within 1 week to obtain further instructions.
However, we reserve the right to cancel an order at any time, if there is an exception on the back-order.
I live outside of the US, do your prices include the VAT fees?
No, the prices shown are only the cost of the favor. The per favor price does not include the VAT or any other fees.
What if I decide not to pay the Duty/Vat Fees upon receipt?
Your order may not be released by Customs if you do not pay the Duty/Vat fees. Any order placed online is acknowledgement of Il Bello Italian Favors Terms and Conditions. As a result, any returned order without a Return Authorization will not qualify for a refund of any kind. NO EXCEPTIONS.
I placed an order, when is my credit card charged?
Our order processing system 101 .....
Upon finding the perfect favor for your event...You, the customer, submits his credit card for payment of the order and the company we utilize for all secure transactions then passes the secure transaction information via a secure connection to the Processor.
The Processor submits the transaction to the credit card network (like Visa or MasterCard). The credit card network routes the transaction to the bank that issued the credit card to you (the customer).
The issuing bank (the bank that issued you the card) approves or declines the transaction based on the customer's available funds and passes the transaction results back to the credit card network.
The credit card network relays the transaction results to the merchant bank's processor. The processor relays the transaction results to our secure transaction processor.
Once approved, our processor stores the transaction results and generates the order # for the order you placed on our website. You (the customer) and we (the merchant) receive simultaneous order confirmations via email to signify that the credit card has been verified and that the charge has been approved. Please note, that we are only able to view the last 4 digits to further protect you against fraudulent charges to your credit card.
Any additional questions regarding the way in which an order is processed should be submitted to email@example.com prior to placing your order.
Once you have entered your order and are paying with a credit card the authorized amount has been charged to your credit card via a secured n order to process your order. If this order is canceled it will take approximately five business days for this authorized amount to be restored to your credit card's open line of credit.
How do you ship your "Free Shipping" orders?
All orders utilizing the our "Free Shipping" offer will be shipped via USPS unless prior arrangements are made with one of our representatives. If five (5) or more postal business days have passed since the date of mailing you may call 1-800-ASK-USPS (1-800-275-8777) to request documentation of your issue.
Your Chat is offline. Can I still send a message?
If the Live Chat is offline, we suggest leaving a message which will be directed to one of our representatives. E-mails are monitored 24 hours a day. All e-mails will be addressed within 12-24 hours.
Will I be able to add a discount to a below minimum order?
Discount codes are not applicable to below minimum orders.
PayPal payment made.. will it ship to the address I indicated on the order? How will I receive my tracking information?
Please note that orders entered on PayPal will be shipped to "Ship to" address associated with your account in order to avoid fraudelent activity.
Tracking # may be forwarded separately as labels may not always generated via the PayPal site.
How can I make a purchase on my tablet?
If you wish to place your order via your tablet simply follow the instructions below:
Open the browser.
From the menu, choose 'Options'.
Select 'Browser Configuration'.
Checkmark "Support Embedded Media".
For Show Images, select 'On WML & HTML Pages'.
For Browser Identification, select 'Firefox'.
From the menu, choose 'Save Options'.
If you are still having issues with placing your order, simply contact us via email @ firstname.lastname@example.org or call us toll free @ 877 544 4245 to have a representative assist you with facilitating your purchase.
My mobile/tablet redirects to Weddingwire.com after I land on your homepage...why?
If you are redirected to Weddingwire.com simply hit the back button and select another of the catalog pages to continue viewing our website. Should you continue to experience this glitch in mobile viewing simply contact us via email @ email@example.com or via our toll free number @ 877 544 4245 to have a representative assist you in facilitating your order.
Will I incur Duty/Tax fees on my International shipment?
All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. If duties and taxes are assessed on an item mailed via Global Express Guaranteed service, they will be collected from the recipient prior to, or upon, delivery. In order to complete clearance of certain items through customs, we may be required to pay in advance on certain duties and taxes as assessed by customs officials. You may contacted before clearance is complete to confirm the arrangements for reimbursement. In addition, for some countries, there may be an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes. Shipments may be delayed if the freight carrier is unable to reach the recipient to confirm that they will be reimbursed for any amounts advanced. If a recipient refuses to pay the duties and taxes, the freight carrier may contact the sender to make alternative arrangements.
Recipient's payment for duties and taxes will be made by one of the following means: cash, check (personal or business, provided valid identification is offered), money order, traveler's check, or as locally required in the destination country. Payment of duties and taxes may not be made by credit card.
Access web sitehttp://ita.doc.govfor an estimate of duties and taxes that, if levied against a shipment, the recipient will be required to pay prior to delivery.
In most cases, Il Bello Italian Favors will make an effort to lower the invoice price or process the order as a gift to help avoid these fees but please note that this is not always an option.
Do you offer refunds for damaged favors past event date?
All claims and supporting digital images must be received prior to event be to be considered for a replacement/refund. Images post received post event date will not nf considered (no exception).
Need Further Assistance? Click on Contact Us below.
Need your order rushed? We may be able to rush it without applying a rush fee .... simply contact us 877-544 -4245!
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