Can I use your images or wording to promote my business?
Please keep in mind that all materials, including images, illustrations, designs, icons, photographs, written and other materials that appear as part of this site (collectively, the "Contents") are Il Bello Italian Favors intellectual property and protected by copyright and/or other intellectual property laws. The Contents are owned, controlled and licensed by Il Bello Italian Favors.
You may not download, copy, reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, in whole or in part, any of the Contents, of the site without the expressed written consent of Il Bello Italian Favors.
Disregarding our policy will result in legal action.
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How do I navigate the site?
Il Bello has made and continues to make every effort to ensure that your able to easily move around our website. We feature pictures of our products, a "view cart" option on every page and if you want to return to the Home page easily just click on the header of any page to get you there. You will find the perfect wedding favor or party decoration at Il Bello Italian Favors.
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Do you assemble favors?
We do assemble favors for an extra fee and we also carry all the essentials needed for you to create your own custom favor assembly including but not limited to favor boxes, tissue paper, glue dots, basket shred, tulle, tulle circle, candy, almonds, ribbons, tags, favor display and more.
Absolutely! All personal and credit information you enter on our site is encrypted by Verisign. Verisigns' two-factor authentication, self-learning fraud detection, and a powerful validation infrastructure helps provide a secure end-to-end solution. Simply stated, it takes your credit card information and guarantees to safeguard your personal and credit card information while it is validated by our credit card transaction gateway, Authorize.net. Authorize.net has been retained to verify that the information you have entered is exactly the information your bank has on file for you. If any part of the information on file with your bank is entered incorrectly, the transaction will be declined.
If you have any questions in regards to the safety of your personal or credit card information or would just feel better placing your order via telephone, please contact us at 877-544 4245 Mon - Fri 10 am - 4pm EST to have one of our representatives address your concerns or help to facilitate your order.
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What methods of payment do you accept?
We currently accept American Express, Visa and Mastercard as our preferred methods of payment. We will also accept wire transfers which will incur an additional $25 processing fee. Orders will ship within 3 -5 days business of days of the charge settlement. We apolgize for the inconvenience but we no longer accept checks or money orders.
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Do your favors come boxed?
Most of our favors come in a box, some will be in a regular packaging box (most of the time this box is a plain white box) and some are deluxe favor boxes. There are a few items that come as a case and are not individually boxed. Most descriptions will indicate whether there is a box or not but if you have a question in regards to the type of box a favor comes in please contact us so we can provide additional details regarding the favor box for that product.
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Will you be able to obtain an item not presently on your website?
We value you as a customer so please call us 1 (877) 544 4245 and we will do our best to get you the product you want at a very reasonable price.
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What is your refund policy?
Il Bello Italian Favors stands behind every product it sells. If for any reason you are not completely satisfied with the product you have purchased from the Il Bello Italian Favors website you can exchange the merchandise in its original packaging and condition for another product. Replacement merchandise will be shipped via USPS so please allow time for its arrival.
Of course, we also accept returns. Simply email us at info@ilbelloitalianfavors or call us toll free (877) 544 4245 within three daysof receiving your order for an "Return Authorization"(no exceptions). No returns will be accepted without a "Return Authorization" and must be indicated on the return shipping label to be accepted by the warehouse. All authorized returns will be accepted as long as the merchandise in its original packaging and condition. We reserve the right to reject any returns and exchanges that do not meet these conditions. Return order must be received within 7 days from issuance of authorization code (no exceptions). Sample orders and partial returns will not be accepted (no exceptions). Return shipping costs will be paid by the client, as well as, incur a 25% restocking fee. Returns received after 7 days will incur a 30% restocking fee.Return orders will not be accepted past 14 days (no exceptions). Only the product cost (less the restocking fee) will be refunded, any shipping and handling charges will be absorbed by the customer. We will notify you via e-mail once your return has been processed. Please note that your financial institution may take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.
In the unlikely event that you receive the wrong product., your order has been lost or damaged, please seek out the answer in the FAQ's or contact us directly at 877 544 4245 for further instructions.
We expect that the product(s) will be shipped back within 7 days so that they can be put back into inventory. Items that are not in inventory can not be sold, therefore, any shipment that is not received within 7 days will be recognized as an order and will be charged to the credit card on file until the items are returned and will incur a 15% late penalty fee. Returns received after 7th day will incur a 25% late penalty fee. Returns will not be accepted past 14 days (no exceptions). Please ensure that the merchandise is boxed, as received, to avoid damage to the order upon its return. We reserve the right to reject any returns or exchanges that do not meet these conditions.We will reship your order as originally ordered.
We reserve the right to reject a refused order as all returns must be accompanied by a return authorization (no exceptions).
Please note that some products are not eligible for return. These include: personalized, edible, perishable, sample, clearance and special order items. Handmade sachets, and ribbon are considered special order items and cannot be returned.
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Do you offer any discount coupons?
We understand how important it is to present the perfect favor at your event and we make every effort to offer quality products at prices to suit all budgets. As an additional incentive, we also offer volume discounts, special offers for free tags with a purchase of 100 or more favors, and free shipping on select products along with below value flat rate shipping.
There are even discounts for friend and family referrals where you and your family member both receive discounts on your order. Please see our home page at www.ilbelloitalianfavors.com for the latest information regarding our offers by viewing the categories below "SAVE MONEY" or contact a customer representative @ 877 544 4245 to ask about the offers you may be eligible for.
Please note: exceptions may apply.
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What if I refer someone will I receive a discount towards a future purchase?
We appreciate your taking the time to refer our site to your friends and family. In appreciation, we will reward you with a 5% discount on your next purchase with us. Simply have your friend or relative mention that they were referred to us by you so we can note it on their order. They will be rewarded by receiving an automatic 3% referral discount on their current purchase and all you will be eligible for a 5% discount on your next purchase. All you have to to is contact us @ 877 544- 4245 upon placing your next order with us, tell us who you referred and as it in already in our files, we'll deduct 5% on your favor order (on favors only, shipping excluded).
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Can I return candy/lollipops or other edible items?
Understandably, we can not accept any edible products, once delivered.
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Can I cancel my back order?
Back orders may be cancelled by contacting us at @ 877 544 4245 within 7 days of back order notification. Please request a cancellation authorization code from the representative to have it reflected in your purchase order and begin the refund process.
Refunds will be processed within 7 - 14 days. We will notify you via e-mail once your return has been processed. Please note that your financial institution will take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service @ 877 - 544 4245.
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Is there a minimum purchase limit?
We originally structured our prices so that our customers would receive the best available price without having to place bulk purchases. However, requests for specific products have resulted in imposing minimum purchase requirements but only because the manufacturers offer better prices if we place orders for complete cases. We are then able to maintain lower prices and pass that savings onto you.
All minimum purchase requirements are noted in the description and must be adhered to. Orders which do not adhere to the minimum purchase requirements will be subject to a $10 fee (no exceptions) but we understand that you may wish to see the item prior to placing a large order so this fee will be deducted from the final favor order. Please make sure to mention the fee so that the representative can be deduct the fee from your final order.
If you wish to cancel your order, please respond to the email you receive to initiate a refund. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service at 877.544.4245.
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Do you charge tax?
By Federal law we are required to charge tax rate for any credit cards with a billing address within New York State. The current sales tax for New York billing addresses is 8.8375%. As long as the law does not change, all other states will remain tax exempt.
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What if I select an incorrect discount code?
With your wedding planning expenses in mind, we also provide volume discounts to solidify our committment to ensuring our clients 100% satisfaction when shopping with Il Bello Italian Favors.
Please see chart below to determine if your ONLINE order (only) qualifies for our volume discount. Kindly adhere to the discount codes as listed or your order will be adjusted to refelct the correct discount for your order and, additionally, will incur a post transaction processing fee of $5.
(Volume Discount program restrictions - Discounts CAN NOT be applied to orders already placed, Invitation orders, Silver Argento, phone orders, personalized ribbon orders, or sample orders.)
Order Amount*
Applicable Discount
Discount Code**
Orders between $100 and $500
Receive 3% off your order
EOS3
Orders between $501 and $1,500
Receive 5% off your order
EOS5
Orders between $1,501 and $1,700
Receive 7% off your order
EOS7
Orders $1,700 and up
Receive 10% off your order
EOS10
*Favor order (not including shipping or taxes) must match the "Order Amount" in order to qualify for the discount indicated.
**Discounts can not be combined with any other offers.
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What is your shipping method?
Our preferred shipping method are UPS, FedEx and USPS for both domestic and international orders. We will select the shipping method that will allow us to remain within the shipping rate for your order so that you do not incur any additonal shipping fees. This may not always be the case so while we would like to remain within the listed flat rate shipping rates we may need to contact you about the additional shipping fee your order has incurred. You may wish to proceed with the order and the difference will be charge to your credit card or you may cancel your order and initiate a refund. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service@ 877.452.3556.
A tracking number will be provided for all orders.
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Can I obtain samples of your products?
We work hard to furnish our site with quality product images but we understand that you may still wish to request product samples. Please contact us prior to placing any sample orders to ensure that your sample request will be processed. Orders received which do not adhere to the minimum quantity stated will incur an additional fee of $10. This fee will then be deducted from your order so please notify the representative of the charge to have it deducted from your final favor order.
Note: There is a maximum of 3 samples per order.
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How do I file a claim for damaged, defective or missing products?
All claims for damaged, defective or missing product(s) must be filed with Il Bello Italian Favors within 3 business days (no exceptions) of receiving your order. Please call our customer service department at 877- 544 4245 to initiate a claim. Products must be available for inspection by UPS/FedEx for a minimum of 7 days from the initiation of the claim. UPS/USPS/FedEx will contact you to make an appointment to inspect the products in question.
Please note that Il Bello Italian Favors will assist in filing the initial claim for damaged, defective or missing products but is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS/USPS/FedEx) upon it's return to Il Bello. Any subsequent claims must be filed by the client with the responsible freight carrier at http://www.ups.com/claims / www.FedEx.com / www.usps.com.
Replacement orders will not be shipped until shipping carrier has paid the claim, so please allow a minimum of 2 weeks to receive a replacement order. If you do not wish to receive a replacement for the defective items and prefer to return the product(s), please contact a representative to obtain a return authorization (return authorization codes must be indicated on the return shipping label in order for the return to be accepted by the warehouse). Return the item as instructed by the representative. All authorized returns will be accepted as long as the merchandise in its original packaging and condition. We reserve the right to reject any returns and exchanges that do not meet these conditions. Return order must be received within 7 days from issuance of authorization code (no exceptions). Non replacement returns will incur a 15% restocking fee and the shipping costs are to be absorbed by the customer. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service @ 877 544 4245.
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Do you sell wholesale?
Yes, we do wholesale to the industry. Please note that not all items are available at wholesale pricing.
Please click here to apply to our wholesale program.
We look forward to doing business with you.
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What if my package is lost?
Il Bello Italian Favors is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier. However, we will be happy to assist you in filing a claim with the appropriate party. Please keep all products in their original packaging until the claim is settled. Replacements will be sent via USPS once the claim has settled and can take up to 2 weeks (especially for order requiring assembly). Refusal of your order may incur a 25% restocking fee (please speak to a representative prior to refusing your order (no exceptions). Refunds will process within 2 weeks and a confirmation will be sent as verification that the refund has processed. Please note that your financial institution may take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service @ 877 544 4245.
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How do I change or cancel my order?
You may change or cancel your order by calling us @ 877 452 - 3556 (only) within 24 hours as long as the order has not been processed. If the order has been processed, there will be a 15% restocking fee (no exceptions). Please note: Personalized items are processed as they are received and will incur a $25 cancellation fee.
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Will I receive a shipment confirmation of my order?
Once your Il Bello Italian Favor order has been processed you will receive an email confirmation of your order. This email will contain details of your order including your order number, product description and total amount paid. You will receive a second email once your order is shipped. This email will contain your tracking number.
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What is your returned check fee?
All returned checks will incur a $40 penalty.
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How long will it take to receive the orders?
If the item you ordered is in stock it will ship within 3 to 5 business days. Normal US shipping time is 1-7 days from our warehouse. We provide a shipping timetable on our home page to help determine shipping time. Understandably, back ordered or personalized orders may take longer. You will be notified if an item in on back order and when to expect your shipment. If a back order shipment is unacceptable you can cancel your order (please obtain a cancellation code for your records).
A refund will process within 7 - days business days. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service @ 877 452-3556.
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Can I order sample confetti ribbon favors?
Yes, in fact, we urge you to order a sample confetti favor ribbon of interest to you. It will help you to determine which best suits your favor needs, color scheme, theme, etc. Sample confetti favor shipping rate is $6.50.
If you don't have time to order a sample, then simply request that an image of your favor be photographed in various angles to help you make your decision and ensure your satisfaction.
Please click here to view Il Bello Italian Favors Terms & Conditions.
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Does you shipping include duty/tax on Canadian orders?
Our shipping rates do not include the Canadian duty fee or tax applied to orders clearing through Canadian customs. Any fees of this nature are to be incurred by the recipient of the order.
Please ensure that you verify the duty / tax fee prior to submitting your order as returned orders which are not accompanied by a return authorization may will not be accepted (no exceptions).
We suggest using the following link http://www.thefinalcost.com to aid in determining your total order cost. Please note that we are not responsible for any errors in provided by the "The Final Cost".
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What if I receive the wrong product?
If the unlikely event that received the incorrect product*. please notify us immediately to obtain a return authoriization. We expect that the product(s) will be shipped back within 7 days so that they can be put back into inventory. Items that are not in inventory can not be sold, therefore, any shipment that is not received within 7 days will be recognized as an order and will be charged to the credit card on file until the items are returned and will incur a 15% late penalty fee. Returns received after 7th day will incur a 25% late penalty fee. Returns will not be accepted past 14 days (no exceptions). Please ensure that the merchandise is boxed, as received, to avoid damage to the order upon its return. We reserve the right to reject any returns or exchanges that do not meet these conditions.We will reship your order as originally ordered.
*To initiate a return simply email us at info@ilbelloitalianfavors or call us toll free (877) 544-4245 within three days of receiving your order for an "Return Authorization"(no exceptions) which must be indicated on the return shipping label in order for the warehouse to accept the package. No returns will be accepted without a "Return Authorization".All authorized returns will be accepted as long as the merchandise in its original packaging and condition. We reserve the right to reject any returns and exchanges that do not meet these conditions. Return order must be received within 7 days from issuance of authorization code (no exceptions). Sample orders and partial returns will not be accepted (no exceptions).
*Click here or Scroll down to view our policy on products descriptions.
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Why are my confetti favors different from eachother?
We make every effort to ensure that our confetti favors are assembled exactly as depicted but we may need to make occasional substitutions i.e. flowers and that any variances are due to their being individually hand-assembled.
All of our custom made favors are createdwe make every effort to assemble them all the same there may be slight variations.
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I am a vendor, how do I contact Il Bello about your products?
Il Bello Italian Favors is on the lookout for unique and exceptional favors to provide to our clientele. If you wish to submit products samples for consideration, please email us at info@ilbelloitalianfavors.com . Include pricing information please. Wholesale accounts are also welcomed. If you wish to inquire about a wholesale account, please contact our Wholesale Program Administration Jessica @ 877 544 4245.
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Do you ship internationally?
We only accept Canadian orders at this time and are not shipping to any other internation countries at this time. Internationally based credit card orders at this time.
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What is the timeline for returns?
To initiate a return simply email us at info@italianweddingbomboniere.com or call us toll free (877)544 4245 within three days of receiving your order for an "Return Authorization"(no exceptions). No returns will be accepted without a "Return Authorization". All authorized returns will be accepted as long as the merchandise in its original packaging and condition. We reserve the right to reject any returns and exchanges that do not meet these conditions. Return order must be received within 7 days from issuance of authorization code (no exceptions). Sample orders and partial returns will not be accepted (no exceptions). Return shipping costs will be paid by the client, as well as, incur a 15% restocking fee. Returns received after 7 days will incur a 25% restocking fee. Return orders will not be accepted past 14 days (no exceptions). Only the product cost (less the restocking fee) will be refunded, any shipping and handling charges will be absorbed by the customer.
If an item was sent to you in error and a reshipment is necessary, return shipping labels will be provided (shipping cost to be absorbed by Il Bello Italian Favors) in a timely manner. We expect that the items will be shipped back within 7 days so that they can be put back into inventory. Obviously, products that are not in inventory can not be sold, therefore, any shipment that is not received within 7 days will be recognized as an order and will be charged to the credit card on file until the items are returned and will incur a 15% late penalty fee. Returns received after 7th day will incur a 25% late penalty fee. Returns will not be accepted past 14 days (no exceptions). Please note that your financial institution will take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service @ 877 544 4245.
A return order that does not contain a return authorization # will not be accepted (no exceptions). Please see our policy regarding Returns, Loss or Damage for further instructions.
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Are your favors already giftwrapped?
No, giftwrapping is extra.
However, should you require a favor enhancer i.e. tulle cluster, confetti favor, etc. those will be made available at discounted prices*. Contact a favor specialist @ info@ilbelloitalianfavors.com to custom design your favor enhancer at the discounted price.
*Only when combined with a favor order.
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How can I expedite my order?
Please forward an email @ info@ilbelloitalianfavors.com to inquire about our "Rush Order" service or simply click here to select and add the "Rush Order" service fee directly to your shopping cart.
A representative will contact you if your request can not be accommodated.
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Some products indicate "Italian design", "artisan crafted" and or "artisan collection" are they made in Italy?
Please note that while a lot of our products are of Italian origin we also carry products that are manucfactured in China to resemble Italian designs and we do our best to indicate them as "artisan crafted", "Italian design", or "Murano artisan Collection" and why they are offered at much more reasonable prices because they are not imported from Italy.
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Should I provide images if there is something wrong with my order?
Any damage, loss, missing product or issue with your order should be substantiated with images (no exceptions). Understandably, we can not verify or proceed with a claim or how to address an issue without evidence of the discrepancy. It also helps to expedite claims with freight carriers.
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Do I have to be home to sign for my package?
For your protection, we would advise to always notify the shipper to request a signature. Unless we are notified to do so, we will waive the "signature required" option. As a result, It is the freight carriers discretion as to whether they will require a signature for the package.
Please note that we acknowledge delivery notifications as a completion of our obligation.
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What if my package is stolen after it's delivered?
In the unlikely event that your package is stolen after delivery, a claim for reimbursement might be considered by the freight carrier for which we will provide supportive documentation to aid in the faciliation of the claim.
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What is the best method to contact you?
The best way to reach Il Bello Italian Favors this time of the season is via e-mail at info@ilbelloitalianfavors.com or via chat where you can also leave a message to have a representative contact you within a few hours. Our e-mails are monitored 24 hours a day to ensure quick responses to your inquiries.
Thank you for your patronage, patience and understanding.
The Il Bello Italian Favor Family
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What if your item indicates in stock but is on back-order?
If the event that your order or any part of your order is found to be on back-order, we will notify you and likely provide you with images of alternate items for consideration via email.
As we undestand that computer access may sometimes be limited we will follow up with second email, followed by a telephone call if we do not hear back from you within 1 week to obtain further instructions.
To inquire about availability of "Odd Lots" on our minimum purchase products contact us.