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How do I navigate the site?
Il Bello has made and continues to make every effort to ensure that your able to easily move around our website. We feature pictures of our products, a "view cart" option on every page and if you want to return to the Home page easily just click on the header of any page to get you there. You will find the perfect wedding favor or party decoration at Il Bello Italian Favors.
Do you assemble favors?
We do assemble favors for an extra fee and we also carry all the essentials needed for you to create your own custom favor assembly including but not limited to favor boxes, tissue paper, glue dots, basket shred, tulle, tulle circle, candy, almonds, ribbons, tags, favor display and more.
Ask us about our Create-A-Favor essentials info@ilbelloitalianfavors.com.
Is my transaction secure?
Absolutely! All personal and credit information you enter on our site is encrypted by Verisign. Verisigns' two-factor authentication, self-learning fraud detection, and a powerful validation infrastructure helps provide a secure end-to-end solution. Simply stated, it takes your credit card information and guarantees to safeguard your personal and credit card information while it is validated by our credit card transaction gateway, Authorize.net. Authorize.net has been retained to verify that the information you have entered is exactly the information your bank has on file for you. If any part of the information on file with your bank is entered incorrectly, the transaction will be declined.
If you have any questions in regards to the safety of your personal or credit card information or would just feel better placing your order via telephone, please contact us at 877-42-3556 Mon - Fri 10 am - 4pm EST to have one of our representatives address your concerns or help to facilitate your order.
What methods of payment do you accept?
We currently accept American Express, Visa, Mastercard. We apolgize for the inconvenience but we no longer accept checks or money orders. Wire transfers are accepted for an additional $25 fee.
Do your favors come boxed?
Most of our favors come boxed but we do have a few items that may be boxed in one masterbox . Please call 877-452-3556 to verify if the product, you're intersted in, comes in its own favorl box.
Will you be able to obtain an item not presently on your website?
We value you as a customer so please call us 1 (877) 452-3556 and we will do our best to get you the product you want at a very reasonable price.
What is your refund policy?
Il Bello Italian Favors stands behind every product it sells. If for any reason you are not completely satisfied with the product you have purchased from the Il Bello Italian Favors website you can exchange the merchandise in its original packaging and condition for another product. Replacement merchandise will be shipped via USPS so please allow time for its arrival.
Of course, we also accept returns. Simply email us at info@ilbelloitalianfavors or call us toll free (877) 452-3552 within three days of receiving your order for an "Return Authorization"(no exceptions). No returns will be accepted without a "Return Authorization". All authorized returns will be accepted as long as the merchandise in its original packaging and condition. We reserve the right to reject any returns and exchanges that do not meet these conditions. Return order must be received within 7 days from issuance of authorization code (no exceptions). Sample orders and partial returns will not be accepted (no exceptions). Return shipping costs will be paid by the client, as well as, incur a 15% restocking fee. Returns received after 7 days will incur a 25% restocking fee. Return orders will not be accepted past 14 days (no exceptions). Only the product cost (less the restocking fee) will be refunded, any shipping and handling charges will be absorbed by the customer.
Understandably, perishable merchandise, personalized/custom products and clearance items can not be exchanged or refunded.
Do you offer any discount coupons?
Yes, please see our home page www.ilbelloitalianfavors.com for the latest coupon offer and continue to check back with us for additional discount offers.
What if I need a rush order?
Our in stock items usually ship within 3-5 business days, however, we will facilitate RUSH ORDERS.
We advise you to look at the UPS Ship Map (our preferred freight carrier) to assess whether your order arrive to you in time for your event. If you need your order to arrive sooner, please call to speak with a representative at (877) 452-3556 to confirm that the item is in stock and available for expedited shipping.
What if I refer someone will I receive a discount towards a future purchase?
Yes, please make sure to tell your friends, relatives, etc. about us and we'll reward you by offering you a 5% coupon off your next purchase with us. Just make sure you have them mention your name and email address to the representative and we'll forward you a coupon for future use.
Can I return candy/lollipops or other edible items?
Understandably, we can not accept any edible products, once delivered.
Can I cancel my back order?
Yes, but please ensure that you call us @ 877 452 - 3556 to obtain a cancellation authorization code from one of our representatives to avoid any confusion.
Is there a minimum purchase limit?
We originally structured our prices so that our customers would receive the best available price without having to place bulk purchases. However, requests for specific products have resulted in imposing minimum purchase requirements but only because the manufacturers offer better prices if we place orders for complete cases. We are then able to maintain lower prices and pass that savings onto you.
All minimum purchase requirements are noted in the description and must be adhered to. Orders which do not adhere to the minimum purchase requirements will be subject to a $5 fee (no exceptions).
Do you charge tax?
We are required to charge tax within New York State (8.375%). All other states are tax exempt.
What is your shipping method?
Our preferred shipping method for domestic shipments is via UPS, as we are offered a discounted rate because of our volume shipping. Our preferred shipping method for international shipments is via USPS but shipping via UPS can also be arranged.
Please select your shipping preference during the check out process.
A tracking number will be provided for all orders.
Also note, for your protection and ours, we are only able to ship to the bill to address on your credit card.
Can I obtain samples of your products?
We work hard to furnish our site with quality product images but we understand that you may still wish to request product samples. Please contact us prior to placing any sample orders to ensure that your sample request will be processed. Orders received which do not adhere to the minimum quantity stated will incur an additional fee of $5.
Note: There are some products where samples are no longer available and will be noted in the product description.
How do I file a claim for damaged, defective or missing products?
All claims for damaged, defective or missing product(s) must be filed with Il Bello Italian Favors within 3 business days (no exceptions) of receiving your order. Please call our customer service department at 877- 452 - 3556 to initiate a claim. Products must be available for inspection by UPS/FedEx for a minimum of 7 days from the initiation of the claim. UPS/USPS/FedEx will contact you to make an appointment to inspect the products in question.
Please note that Il Bello Italian Favors will assist in filing the initial claim for damaged, defective or missing products but is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS/USPS/FedEx) upon it's return to Il Bello. Any subsequent claims must be filed by the client at http://www.ups.com/claims.
Replacement orders will not be shipped until shipping carrier has paid the claim, so please allow a minimum of 2 weeks to receive a replacement order.
How do I change or cancel my order?
You may change or cancel your order by calling us @ 877 452 - 3556 (only) within 24 hours as long as the order has not been processed. Personalized items are processed, as they are received. If the order has been processed, we do not allow changes or cancellations to be made. Any cancellations on personalized orders are subject to a $15 cancellation fee.
Will I receive a shipment confirmation of my order?
Once your Il Bello Italian Favor order has been processed you will receive an email confirmation of your order. This email will contain details of your order including your order number, product description and total amount paid. You will receive a second email once your order is shipped. This email will contain your UPS tracking number with a link to UPS to track your package.
How long will it take to receive the orders?
If the item you ordered is in stock it will ship within 1 to 5 business days. Normal US shipping time is 1-7 days from our warehouse. Understandably, back ordered or personalized orders may take longer (please see individual item descriptions).
What is your privacy policy?
Please click here to view our Privacy Policy.
What are the terms & conditions of your website?
Please click here to view Il Bello Italian Favors Terms & Conditions.
What if I receive the wrong merchandise?
In the unlikely event that you receive the wrong merchandise, please notify us immediately to obtain a return authoriization. We will not accept an return without an authorization code (no exceptions). A call tag will be issued and all shipping costs will be absorbed by Il Bello Italian Favors. We would appreciate if you were to ensure that the merchandise is boxed, as received, to avoid damage to the order up its return. We will reship your order as originally ordered.
I am a vendor, how do I contact Il Bello about your products?
Il Bello Italian Favors is on the lookout for unique and exceptional favors to provide to our clientele. If you wish to submit products samples for consideration, please email us at info@ilbelloitalianfavors.com . Include pricing information please.
Do you ship internationally?
No, we do not ship international or internationally based credit card orders at this time.
Please note the shipping rates shown are for domestic shipments only.
An attempt to place an international order via PayPal it will only place a hold on the order amount against your credit card, not help to process your order and may affect your credit line.
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